Oh My God…is the only thing I can bring out.
I am still shaking, upset, totally “uit mijn huisje”…if somebody starts talking to me, i will start crying.
If this start is in ány way a voorbode of my further yourney (a harbinger of what will come) I wish you all the best, I will definitely die!
I booked my flight with “ELUMBUS GmbH Berlin” already in november 2015. I had the timescedule in my itinerary.
At 8 july 2016 i got an email with a changed timescedule and a different flightnumber (very unfortunately at a later hour) so i changed it also in my agenda. This email with my name on it and all the flight-information is definitely send to me, I have it printed with me.
At the airport in Dusseldorf today British Airways was very sorry but they did not have me on the list. They also could not do anything for me, I had to contact Elumbus.
Paul (Thank God he was still with me) called Elumbus for 15 minutes with hís phone and explained the situation. They only repeated I was too late and Paul repeated I had had this email with the new times. In the meantime I forward them this email. They did not want to hear about this email and finally just disconnect (hingen op) and never answered the phone again afterwards. Also when I tried using mine, I got somebody at the phone but after one sentence they hang. Every time again! I also send them emails and asked, begged for help!
That was it.
British Airways could also not help! They could not overbook because apparently only Elumbus can do. Nobody on the whole airport could help. No flight to Londen for me and definitely no flight to Calgary. At this moment slowly some serious trouble came over me…really serious… I could go home. No Canada for me.
Unacceptable! Of course NOT! After some tears I start asking what could be done. And after a long time of looking very dark at the other side of the desk, shaking heads and making this little disappointing sounds tss she had only one solution: buy a new flight, íf there was one.
Over €2000 for oneway. Oh, of course I thought, I can fly back on my own ticket.
The next nice message was that also my backflight was gone now. British Airways rules, something with noshow and booked package. I was already vanished in the system.
Owhh, oké?? And how do I come back then? I made some jokes last month about maybe not coming back after meeting a nice mountaineer-rescuer…but it was a jóke!!
So I stood there with this total feeling of unbelief and have to decide pretty quickly: pay their price or ….or….no other option in fact.
Paul was so keen to ask for a retour. And after again some mumbling she found for almost the same amount of money a retour ticket. And then there is within a few minutes that strange effect that you have the feeling you are getting a very good offer, not over €5000 anymore but only €2400. Wohw! Nice! Thank you so much! The “O MY GOD” is right here, not?
IT IS A FUCKING LOT OF MONEY!!!
But I had a ticket, could just in time jump on the flight to Londen, but will have to stay here one day extra till the next available flight to Canada. A quick very emo hug with my dear friend, tears all the times, and with a very very instable feeling on the inside I boarded.
And now revenge? How I can nail (charge) this ELUMBUS? I have to protect myself for all this negative energy looking for them (this) on internet.
Caro is on her way! Oh my god!
Reactions are só welcome….